First, your system suddenly change my data(My birth date suddenly change to 2020, so I am 4 years old) without any reason, without any explanation. Then your staff suggest me remove my ALREADY VERIFIED account for many years to fix your mistake. So your staff turn my verified account into unverified. Then another problem, your staff keep saying my document is okay, now after 24 hours, you said you did not get the document at all, I need to redo again because to verify my account is TIME OUT, but I send my document the moment you remove my verified account.