Their searches are appalling. They sometimes take so long to add a link that the content has already been removed. Every search term has to have 70 pages of search results added to it. MOST are not relevant. They don't put the relevant results at the top, if you want to see them all, you have to go through every page! 'Related Searches' are often totally unrelated and sometimes they direct children to adult content!Their approach to the European Right to be Forgotten is criminal, unsavory at best. They refuse to remove results pertaining to children, which could potentially put them at risk. Every request has to be made several times over before it is accepted. They will then re-add the link when they think you're not checking, or they will link the same using a variation URL, image or video. Their customer services are absolutely pathetic. I am unsure whether they are merely skipping through emails, or if they just have a psychopathic, cavalier attitude to their customers. Although when their staff member 'Red' told me I would have to wait for their 1990's bot to remove a search, when it feels like it and that he could not help manually, so my child would just have to put off her potential suicide and 'wait patiently', I rather think it's the latter. Suffice to say; all queries must be repeated many times over. They will respond, but they won't answer the question, in fact what they do say will relate to something you've already stated has already been done. They will then deny all responsibility. Eventually you will go full circle and you will begin again, but it's honestly like winning the lottery if you ever get an adequate, or timely response, it's so rare.Another vintage piece of edge they employ is their inadequate 'content removal tool'. This hardly ever accepts a URL, refuses to process many and when they are finally accepted and processed, you will find the link still listed, next time you look. I think it's basically just a means of keeping people busy and not 'bothering' them, the psychopaths in the customer services department (LOLZ to the misnomer there).I hope they go bust. They are thoroughly pointless.
