I have used Bitdefender for years and have been well pleased with the ease of use and effectiveness of the service. Recently, I had a need to contact customer service. I am a person very dis-satisfied with the trends of customer service these days. Bitdefender surprised me. I actually reached someone on the phone within minutes, communication was easy, and although the rep could not give me a complete solution, he gave me a promise the tech team would reach out. Promise kept! I received a thorough and complete response via email in a day. My problem is resolved and task accomplished in a reasonable time. Anyone who expects great customer service as part of their purchase won't be disappointed with Bitdefender.
