I had to uninstall and reinstall the software as it didn't seem to be working properly. I used the link sent and the uninstall stopped at 20%, so after 15 minutes I called Bitdefender help again. I was told this was normal and it could take up to an hour. After 1 and a 1/2 hours I called again and was sent a different link which seemed to work much quicker, but ultimately failed in the process, having to restart my computer several times. I ended up uninstalling Bitdefender myself, then clicked on the link to install and finally it went through. The whole process took 4 hours, quite stressful and in my opinion, quite unneccessary. I have no issue with the product, but the uninstall - reinstall sent me a little crazy.
