After using Bit.ly for years, I was really excited to upgrade to be able to use a custom URL. You can imagine my disappointment at their complete lack of professional choices for a short URL as well as not even allowing us to use our own domains - For reasons specifically not stated on their website. Their accounting team, support and sales team are now actually ignoring my emails. Which as you imagine, makes me feel like we've been robbed. We've paid about £250 for nothing, and they are refusing to acknowledge that.
