bol

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They deliver the product whenever they want to

Bought a product, chose the delivery day (had the option for saturday or monday). Chose monday since I knew I would be at home and the product was delivered on sunday to a neighbor of my (without any kind of authorization). Now the neighbor is not at home and I can't use the product today, as I had planned. Why give the option of choosing the delivery day if they will deliver it whenever they want to? Really annoying. And during chatting with bol.com Lorenzo from bol says that he can't to anything about it. Interesting... Next time, amazon it is. They don't mess up deliveries. Sad.

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Date of experience: Nov 28, 2022