I wish I had read the other review on here before ordering with bol.com, but let me at least add my experience to the list in the hopes that it will warn the next person.I ordered a product off bol.com. I got a track & trace link stating that it would be delivered a certain morning, so I made sure to be home and available to receive it. On that morning I saw that track & trace had been updated to mark the package as delivered, but my doorbell had not rang, and the package was not in my mailbox nor in front of my door.I contacted bol.com customer service, and that's when things went from bad to worse.First I was told that the delivery agent probably marked the product as delivered at the beginning of their shift, and that I should wait until the end of the day to see if it arrived.I waited until the end of the day, no package, I contacted customer support again. This time I was told that they couldn't do anything until 24 hours after the official delivery, so I would have to contact them again the next day.The next day, still no package, I contacted them *again* and this time I was told that there was probably an error with track & trace and the package was just delayed, I should wait "a couple of days" before contacting them again.I told them that this was unacceptable, and I insisted that they take steps immediately. They told me that they would "resolve the problem", but gave me no claim number or any way to follow up. When I asked for one they just hung up the conversation.Bol.com is basically waiting for me to just give up and accept that I am out of pocket for the money and will not receive the ordered goods. Given how many times this same situation is reported in the other reviews, this seems to be standard operating procedure for them.Lesson learned: I won't be ordering from them again.
