bol

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Confusing purchase flow for non Dutch buyers

I'm Alejandra's sister. Just like she said, I made a purchase from Uruguay, and sent it to her back in December. I used her address in The Netherlands, because I thought it was the easiest way of getting it done. Since I don't speak Dutch, I did it by translating Dutch to Spanish on my browser, set my credit card, her address and the product arrived at her house. So I assumed everything went correctly. Later I received several emails from bol, but like I said before, I don´t speak Dutch and I honestly thought it was just advertising. It was several weeks later that we understood what had happened and that there was a debt that I had to pay with an extra charge of 50% in interests! I didn´t know bol had a ¨Pay Later¨ service, I assumed I was paying at the moment of the purchase.I really think there should be a clearer way for non Dutch people to be able to purchase item at bol.com and not run into this issue.

1
Date of experience: Mar 04, 2022