Worst experience in my time as a traveler. The property double booked, leaving us stranded at Heathrow, with two small children for 2 hours. Both live agents from Booking hung up the phone on me and were not able to find a suitable property near the one I had booked. No help was offered to find something near the area, no help was offered to pay the cost difference for a last minute fair and a comical 51.31 GBP total was offered to help cover the difference. Have you guys been to London? You can't buy breakfast for 51 GBP. So instead of being able to make some easy meals at the apartment, we had to book a hotel and eat out for every meal. I'll never book through Due to this horrifying experience, I'll never go through Booking.com again.
