We arrived in London, having paid for the accommodation months ago to find that the property was uninhabitable. Trying to find a contact number was like hunting for a needle in a haystack. The customer service was awful. They said they would organise alternative accommodation and didn't, just sent an email telling me to look and that they would reimburse me £55 if it cost more than the original amount. I called back requested a refund, but had to go through the whole sorry process again. This amounts to fraud and I am disgusted with the lack of due diligence on the advertising of properties. Shame on you!
