First of all, I wish I could rate it zero, unfortunately I can't. I've terminated my property contract last year with Booking.com and they have cancelled all the upcoming bookings for 2025. Recently, I have been issued two invoices to pay about £405.68 stating a customer raised two complaints for a booking made for Mar 2025 which was already cancelled in 2024 but I'm expected to clear the invoice. I don't get why should i pay as there is no valid booking open and for a fact I know that customer has been refunded already talking to the customer service. On the other hand, the customer service team couldn't even speak proper English and they can't answer to any of my questions and there is no case reference number shared for the conversation happened regarding my complaint. I've asked for the process to escalate the case but the call has been abruptly disconnected. I keep trying to connect with the team waiting in the queue for half an hour and getting a call back but they all abruptly disconnecting the calls and trigger an automated email to settle the balance which is unfair. To my surprise, though I asked for Reference Number , I have not been given the number. I'm not even sure if they have a proper channel to resolve a case
