I've been a SIB/Brevo customer for over 8 years, primarily relying on their services to manage large-scale campaigns (120,000 customer lists). Initially, I was satisfied with SIB. However, since the rebranding to Brevo, several issues have arisen:Significant Price Increase: The pricing has increased by an astounding 300%, which is not an exaggeration.Unnecessary Features: I am now required to pay for features I do not need. Out of 10 features, I only require one.Poor Customer Service: The customer service has deteriorated significantly. The representatives are "friendly" but lack helpfulness and a solution-oriented approach. Resolving any issue requires going back and forth through over ten emails with a non-English speaking person.Over the past 2-3 years, the service quality has declined, and today marks the breaking point. Since March, I have been unable to log in. Each login attempt prompts me to contact customer service, and resetting my password has not resolved the issue. Despite reaching out more than four times, I received no response. Eventually, I used an alternative contact form (not the one provided on the login screen) and managed to get through to Brevo. However, after a back-and-forth exchange, Brevo informed me that I need to renew for another year before they grant me access.To summarize: I have been unable to log in for three months. My yearly plan was up for renewal seven days ago, and now I am being forced to renew before gaining access to my own customer data. Goodbye, Brevo. This level of service is incredibly unacceptable!
