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Payment taken without consent.

After giving a one-time payment I was automatically put into a monthly subscription without giving permission or getting any confirmation of this. I only realised when cancelling another subscription and soon realised change.org had been taking money from me for over a year! Luckily I got a refund and the customer service assistant was very helpful but I was still shocked to find out this had happened.

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Date of experience: Apr 10, 2023