I work in, a banker inform me should make an appointment and come, I make an appointment and come to bank again today, wait 25 minutes without any banker available. what is the point to doing appointment and let customer waste time and money. they tell me you want to continue to wait or make another appointment? such a bad attitude (grand prairie branch) it was a 100000 account was about to open. they lost business and I don't think it is smart way to handle customers
