Customer service is absolutely useless, I both texted the support number and called the support number trying to get my account reinstated as I had broken none of the community guidelines, and they both said they couldn't do anything and in a nice way told me more or less that it was my fault and that I should just know better next time. You can not have it open on both your phone and laptop at the same time without them putting your account on hold, something that is not stated anywhere on the site and that you have to learn the hard way. I am the only person on my account, and even then there was no help offered to me besides being told to wait, something that for me a student with a part-time job is not realistic when the weekend is one of the only times I have excess time to study. If you have the option, absolutely do not use Chegg, almost any other academic study site is better. I've had nothing but issues in my time with them, and they have no consideration for their customers and customer support does nothing to help.
