i played on this website alot... i took lessons and used this as a way to practice. i logged on the other day to find my account was banned. i appealed this as i had not cheated in any way and just played chess. its been 2 weeks and they haven't bothered to respond. they told me to create a new account which i did (even though i did not do anything wrong) and they put me at lvl 50. (i was lvl 550 before). and i am now finding i am losing more games than ever as the lower levels are all just cheaters and scammers. chess.com's rating system just does not work. and it appears that their customer service is at an all time low as i keep hearing issues of people being banned for no reason while every game you join is against another cheater/ delayer. tbh im at a point where im so disappointed in chess.com that i don't think i will ever play there again. there are just better apps out there that are actually able to rate a player accurately. at this moment it seems as though chess.com is happy with keeping the cheaters who just create new accounts and have no regard for people who actually want to play chess. 0/10 the closest thing I've seen to a legal scam.and i know chess/com will reply to this saying "you can appeal this" but i spent 2 weeks trying to do that...they simply wont respond, don't even try. they sit back knowing that all streamers use their site so they do not need any customer service as the numbers will come in regardless due to views. i just think this is a disgusting way to run a website that so many people adore. this website is an insult to chess. Chess.com do not bother replying to this. you have had many chances to resolve this but choose to do nothing. this is simply a message to future people thinking about using the site. don't. honestly one of the worst chess websites out there.
