Have some self-respect and close your account. This site has no respect for its members, no customer support, and just a bunch of cheaters all over. They have been closing people's accounts due to faulty software and losing members like crazy from what I hear from customers online. If you want to become a truly good chess player try Licess or Stockfish and get yourself CART-10 from Chess King. If you try playing against players on chess.com you will never be able to gauge yourself because there are more cheaters than non-cheaters.