My account, which had a premium membership, was closed 4 months ago. I have reached out to the support team about a couple of months ago to apologize for what I did that got my account closed, as well as attempted to apologize by creating a temporary account and reaching out into the Help and Support forums on the site. However, even though the only thing I did was used that temporary account to apologize for what got my original account closed for abuse, all that happened was that temporary account was also closed for abuse in the same day without warning, thus ignoring my sincere apology. I felt like this was unfair treatment, so I felt very hurt, because I was apologizing, not violating community guidelines.I also noticed that ever since my account closure, the support team has not responded to my support tickets containing my apologies at all, suggesting that I’m no longer allowed to communicate with the support team. I even tried to do a test login to my closed account, but now I am getting an RP13 error instead of the usual “This account has be closed” prompt, suggesting that I am permanently banned from the site. Given the fact that one of the main community policies of chess.com states to be Kind, helpful, and forgiving, the lack of response from the support team to my apologies does not follow this policy at all. I have tried other chess apps and sites and they're not the same because they don't have the unique features that Chess.com has, like the puzzle battles, 4 player chess, and being able to customize your own profile. In addition, my local chess clubs use chess.com as their main online chess destination. These are the reasons why Chess.com is my favorite site.I miss playing chess on Chess.com because I have met some great people and clubs on the site, and now I'm unable to enjoy what I used to enjoy because my account is closed.I hope someone can help me here and give me a second chance. I am committed to following Chess.com's community guidelines and Terms of Service.Thank you for your help and stay safe.
