Our experience at this particular Chipotle used to be enjoyable, since your opening. They took your time to listen to your order and did it with joy. Thrice, I had to have my order done and they kept tossing it in the garbage and when I returned home 25 miles away it was YET Incomplete. Also, the server threw it on the counter. My first order was simple, a bowl with lettuce & Steak with salsa & sour cream in a cup. They couldn't figure that out. My second order was: A bowl, Rice, both beans, pepper/onions, "Steak" cheese, sour cream, lettuce, etc. I get home and on MY particular order, there is NO rice, NO beans, NO pepper/onions...I just GAVE my money away. I'll have to find another Chipotle, this one has gone down. I called to speak to a manager and Amanda's (supervisor) concern was that I was screaming @ her, which I was NOT. I was upset because it was too many people back there and they couldn't get a simple order right; I travelled 25 miles. They move BEFORE listening as to what the customer wants. Where is the Original Manager who was there about a year ago, get him back. He had it together and music being played overhead to dine to was appropriate? Horrible experience and we'll never step foot in there again.
