4+ hours on chats in total. The automated verification of my ID was not working because the barcode on my ID is worn out. Asked chat several times to escalate me and they refused, asking me to repeat steps, not listening after I tell them I've done what they asked and the result, they are still insistent on re-attempting. After 3 hours, I again asked for their manual KYC queue and "Terence" said, 'I can't until we've exhausted every option.' THREE HOURS IS EXHAUSTIVE. My chat then restarted, and then a new guy named Rohit, and he put me through the same steps again like my 3 hours were nonexistent. THEY HAVE A MANUAL VERIFICATION PROCESS BUT REFUSED TO OFFER IT TO ME! I am still on chat with this guy. And if I don't get a resolution soon, I will be filing an official complaint, then after 15 business days if I still don't get a resolution I will be escalating it to the FSPO of Ireland with all of the screenshots I took of the conversation. Will never EVER do business with these guys again.EDIT: 6/1, follow up to company reply:"Ja" with customer support is telling me to do the exact same thing that I've said I have a problem with. You all are robots... Ja is not aware of my issue. - As part of our regulatory obligations, Coinbase is required to maintain accurate, up-to-date, and matching customer information. This helps us keep your account and our platform safe and secure. We appreciate your patience and cooperation.Please complete the steps below to update your identity verification:Sign in to your Coinbase account: /signin/Once signed in, you should be automatically prompted to complete identity verification.If you receive an error indicating that your information doesn’t match your original sign-up data:Visit /verify-identity/ and enter your current legal details exactly as they appear on your government-issued ID (name, address, and date of birth).Important: Go directly to Step 2 of the process and avoid clicking any "try again" options.Then, go to /verifications/documents/new?face_match=true/ to complete the verification.LATEST UPDATE:Ignore the reply to this review as an effort to resolve my issues, because they just read off of one of their help articles without any real power to assist. I ended up using a new passport I got for verification, got in, took my money, and closed my account. I had an account with these guys for 10 years, let my money sit. Took the bullet for their high fees with not only transferring my bitcoin to dollars but then charged for transferring to my bank account. Closed the account. I'm thankful I'm out of there. Good luck to everyone else.
