Absolutely shocking customer service I ordered tools on January 7th and 2 weeks later still no update and of course nothing came. As they promising 2-3 days... I wrote an email and they replied that Royal Mail stopped the shipment and they are not able to track the parcel. A blatant lie because on their website it says that the shipment has not even been sent.. And that is where the correspondence from them ended. Avoid, avoid and avoid. Fortunately I paid PayPal and I hope that I will get a refund from these scammers.
