If your thinking of a membership at one of the 3 clubs, yoiu may want to think twice about Costco, their customer service sucks! My membership expired 3 days, unknown to me, and i just sat in line for 30 minutes to get gas, only to learn that its expired and their terrible system didnt just allow me to renew at the pump, pr just ask on screen if i dont mind being charged for renewal, something, but anything beats that terrible system! The store is packed, as always, and there is a line of 20 people for the membership desk, which has people standing in the sun because their system sucks. Im not about to stand in line and sweat my butt off just to renew the membership, just to get gas. They have nothing on their website that allows people to renew, they have NO customer service help that allows members to renew, just an automated system on their live chat. I have always said, if you want to know how good a business runs, wait until you run into an issue and see how the busines handles it! They made it very easy for me to decide to stay with Sams and leave Costco now! They suck! At least at Sams cliub, because i have both, if your membership expired at register OR pumps you get the option to renew, OR if you choose no their system STILL lets you complete transaction, but advises to renew next chance you get. Costco like a bunch of tyrants that give NO grace period like getting a traffic ticket. i dont know cops that would write a ticket for 3 days expired!!! What a terrible company!
