3/27-signed up for Coursera and applied for financial aid4/10-FA app approved. Prompted to verify my ID 4/11-attempted 64 times with different phones, tablets, PC to verify ID in daylight, inside light, LED light, etc FAILED-contacted support (ticket 2737097)-nothing they can do I must keep trying.5/19-trying again to verify my ID. Tried dozens of times, even when on live Chat Help (ticket 2795238). FAILED. 5/19-Carrie, from Coursera, advised me to send a picture of the errors I encountered, and I sent them. Carrie then advised me "I was investigating on my end and it appears the issue you are experiencing is already a known problem on our end. Currently, I have reported the issue you are experiencing with the ID verification to our engineering team and they will be working as fast as possible to have this matter resolved." then she assured me "In this case, we have escalated the issue to our support team. They will be helping us to manually approve your ID verification. Please, give us a few more days to complete this verification for you."6/8, today-account still not verified and I am still unable to. Is the problem Persona? Is the problem Coursera? I have no idea but I know the customer service fails are Coursera (I have yet to find a CS number for Persona). I waited to write this review to ensure that Coursera had enough time to act in good faith IF THEY HAD ANY intentions of doing so. FAILED.
