I wrote to Crunchyroll because I had temporarily changed my payment method to credit card billing because I had changed the email and credit card attached to the PayPal account that I had auto-billing set up on and needed help getting PayPal auto billing set up again. Customer service unilaterally cancelled my subscription (a 12-month plan for which the rate had been locked in since 2013) forcing me to change to a monthly plan which would end up costing me double the total amount over a year. My only other option was to pay $20 more for an annual plan at a lower membership tier than I had been on previously. When I emailed to complain and request that they restore/honor my previous subscription rate as I had not consented to my subscription being cancelled in the first place, they stopped replying to my emails. It has been 2 weeks since their last email.Update: Changed rating from 1 to 3 Stars and the title from “Terrible Customer Service” to “Need to Work on Customer Service”I never got a reply to my original emails, but I filed a new customer service inquiry through the website outlining the above mentioned experience and the response was better. They explained that prices were updated in 2020 and old plans were grandfathered for 2 years but are being phased out now. Offered to switch me to the (lower tier) Fan Tier annual plan if I desired and gave me a free 3 month premium plan gift voucher. If it is indeed a universal policy, well, that is understandable and reasonable. My main complaint was with how it was handled. If the first customer service person had explained this way I wouldn’t have had any issues with their customer service to begin with, but my first experience still leaves a poor impression.
