I have not been able to access my account now for weeks. Every day i am told new excuses which feel like they are designed just to stall me for another 24hrs. I have substantial funds in my account which i need access to. I jave already lost a substantial amount through my assets dropping during this period of being locked out. The app just does not work. Do your self a favour and stay away. They are criminals and now it will cost me more to seek legal advice. The only thing i would add is i had no problems last year trading with crypto.com but this year ( 2023) its been a complete joke.