crypto.com has decided to take my money around 25.87GBP when i make a fiat cash deposit. It has been nearly a week and the only feedback i got back from them is they are working on it, working on a response. Which lead to the end of that conversation on the app and i am trying to make a new one with the bot is still absolutely useless. Can someone from crypto.com acutally help me to resolve this or at least refund my money?