Review Time
I have been trying to delete my account for 3 days now. Customer support is the worst I have ever seen. There is no "close my account" feature in your account, so you have to contact support.First, you have to click through an endless loop of questions from a very poor chatbot. "Close/Delete account" is not available in that bot. So I had to find a section where you can finally contact a real person. Then you have to wait for an answer. I had to wait for one day (not during weekend) and then I had to AUTHHENTICATE myself. I wrote that message to the support from within my account where I was already authenticated and could transfer money etc....? Then they asked for the last 4 digits of the documents I used during signup. I don't know which document I used. Was it the passport? The driving license? No comment. My question was ignored and they repeated "please provide the last 4 digits of the document used...". Terrible. And after each message you have to wait for hours or days for a response.
I have been trying to delete my account for 3 days now. Customer support is the worst I have ever seen. There is no "close my account" feature in your account, so you have to contact support.First, you have to click through an endless loop of questions from a very poor chatbot. "Close/Delete account" is not available in that bot. So I had to find a section where you can finally contact a real person. Then you have to wait for an answer. I had to wait for one day (not during weekend) and then I had to AUTHHENTICATE myself. I wrote that message to the support from within my account where I was already authenticated and could transfer money etc....? Then they asked for the last 4 digits of the documents I used during signup. I don't know which document I used. Was it the passport? The driving license? No comment. My question was ignored and they repeated "please provide the last 4 digits of the document used...". Terrible. And after each message you have to wait for hours or days for a response.
I have been trying to delete my account for 3 days now. Customer support is the worst I have ever seen. There is no "close my account" feature in your account, so you have to contact support.First, you have to click through an endless loop of questions from a very poor chatbot. "Close/Delete account" is not available in that bot. So I had to find a section where you can finally contact a real person. Then you have to wait for an answer. I had to wait for one day (not during weekend) and then I had to AUTHHENTICATE myself. I wrote that message to the support from within my account where I was already authenticated and could transfer money etc....? Then they asked for the last 4 digits of the documents I used during signup. I don't know which document I used. Was it the passport? The driving license? No comment. My question was ignored and they repeated "please provide the last 4 digits of the document used...". Terrible. And after each message you have to wait for hours or days for a response.
I have been trying to delete my account for 3 days now. Customer support is the worst I have ever seen. There is no "close my account" feature in your account, so you have to contact support.First, you have to click through an endless loop of questions from a very poor chatbot. "Close/Delete account" is not available in that bot. So I had to find a section where you can finally contact a real person. Then you have to wait for an answer. I had to wait for one day (not during weekend) and then I had to AUTHHENTICATE myself. I wrote that message to the support from within my account where I was already authenticated and could transfer money etc....? Then they asked for the last 4 digits of the documents I used during signup. I don't know which document I used. Was it the passport? The driving license? No comment. My question was ignored and they repeated "please provide the last 4 digits of the document used...". Terrible. And after each message you have to wait for hours or days for a response.
Guys, don't bother using this exchange. They are operating this like criminals. They locked my limit order up with an unexpected error for weeks now. You're reading this from someone that is heavily invested. After this gets resolved,. I'm selling my position. If I were you all, report them for basically locking your funds up like their a bank to the SEC and the BBB.Also, there system in flawed, I had limit orders in placed, reached the set price and order didn't execute.This is a prime example why CRO is not progressing
Guys, don't bother using this exchange. They are operating this like criminals. They locked my limit order up with an unexpected error for weeks now. You're reading this from someone that is heavily invested. After this gets resolved,. I'm selling my position. If I were you all, report them for basically locking your funds up like their a bank to the SEC and the BBB.Also, there system in flawed, I had limit orders in placed, reached the set price and order didn't execute.This is a prime example why CRO is not progressing
Guys, don't bother using this exchange. They are operating this like criminals. They locked my limit order up with an unexpected error for weeks now. You're reading this from someone that is heavily invested. After this gets resolved,. I'm selling my position. If I were you all, report them for basically locking your funds up like their a bank to the SEC and the BBB.Also, there system in flawed, I had limit orders in placed, reached the set price and order didn't execute.This is a prime example why CRO is not progressing
Guys, don't bother using this exchange. They are operating this like criminals. They locked my limit order up with an unexpected error for weeks now. You're reading this from someone that is heavily invested. After this gets resolved,. I'm selling my position. If I were you all, report them for basically locking your funds up like their a bank to the SEC and the BBB.Also, there system in flawed, I had limit orders in placed, reached the set price and order didn't execute.This is a prime example why CRO is not progressing
THEY MADE IT NEAR IMPOSSIBLE TO WITHDRAW MONEY WITHOUT A INTENDED GLITCH. iT TOO 3 WEEKS TO GET, THEN CHARGED 50% FEES ON ONE WITHDRAW, 24% ON THE OTHER, AND SAID THEY CUT THE AMOUNT.WE are done I have a fresh campaign for crooks.Update: Email followed by another chain of questions, followed by questions never getting to the simple answer. Face it, you lost a customer, plus my trader group. The end
THEY MADE IT NEAR IMPOSSIBLE TO WITHDRAW MONEY WITHOUT A INTENDED GLITCH. iT TOO 3 WEEKS TO GET, THEN CHARGED 50% FEES ON ONE WITHDRAW, 24% ON THE OTHER, AND SAID THEY CUT THE AMOUNT.WE are done I have a fresh campaign for crooks.Update: Email followed by another chain of questions, followed by questions never getting to the simple answer. Face it, you lost a customer, plus my trader group. The end
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