facebook

1.3
1.3 from 2.7K Reviews and Ratings
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Facebook Marketplace support is very disappointing

Facebook Marketplace needs to do a better job of handling peoples ad posts.I have on numerous times paid for their advertising and have been using marketplace for years and their stupid system keeps picking up my ads as a service. I am selling 10m long concrete slabs for floors. They come on the back of trucks if that is not a product then I dont know what is. Stop telling me it is a service. A product is a physical thing and a service is something you do for people. A 10m long piece of concrete is a physical thing.If a person asks for a review the support staff clearly must not actually review the item because you can see the slabs of concrete on the truck. It is not a service. Your review process is also very badly set up. You get the option to ask for a review and click on one of three boxes. 1 the ad is not offensive in my region. 2 this was a joke and 3 I was trying to create awareness. What the hell has this got to do with getting your ad reviewed. Its like a child designed it and makes no sense. There are no options to tell them in writing what the problem is or why they have got it wrong. How can a person motivate that facebook has it wrong if you cannot type out the problem other than 3 childish options to choose from. I am a paying customer. You need to do better.

1
Date of experience: May 30, 2025