Bought a gaming laptop in 2021. Dell Update, a program bundled with Dell laptops, showed there was a BIOS update issued by Dell. I downloaded the update and restarted my computer. The BIOS update errored out, then the screen went black. There is no display and no external monitor works on it now. I paid $39 to send it to Dell Tech Support to have it fixed, telling them that their own recommended BIOS update messed up my laptop. They gave me a repair quote for $209 (!!!) to have the laptop screen replaced. I rejected the repair and asked them to send it back. They sent me FIVE more emails telling me to "Pay Now" to have my laptop fixed. They kept my laptop for 3 weeks, then sent it back to me without fixing it. The total turnaround time was 29 days from starting the repair to receiving my laptop back, AND I spent $39 just to have them look at it. The BIOS update was from Dell! I posted about this on the Dell reddit, and a dozen other users experienced the same problem. I would give Dell ZERO stars if I could.
