My Dell 15 3000 laptop, bought in December 2020 sadly without having read the online customer reviews of it or Dell Customer support, crashed completely last week and would not reboot. This was after having given me many minor problems already.A friend took it for me to his local repairer, as I had by then read the lengthy and unsuccessful reports of others who had sought support from Dell , and was told the Hard Disk had failed. On replacement, the PC worked but needed resetting with all the attendant work involved in restoring files etc.Dell claim the average life of their Hard Disks to be 3-5 years, in itself far less than should be expected of any reputable manufacturer.. Mine lasted less than 21 months but Dell completely reject any idea of responsibility, still less compensation.One wonders if anyone in their vast organisation ever reads the product and support views online or on Trust Pilot. If so, they are obviously regarded as totally unimportant.Needless to say, I shall, myself, never buy another Dell product and write this in the hope I may help others re any future choice of laptop.
