For my first time order from Dell, I paid $48 extra for express delivery. I was notified that the computer was shipped on December 15th with delivery scheduled for today, December 16. I received a notification from UPS that the package was shipped on December 15, but was shipped by ground service, not overnight and it will not be delivered until December 21st, which is the day my wife is having knee replacement surgery and we are unable to be home to receive it. Their Customer Service team was completely unsatisfactory, it doesn’t seem they have any ability to address any customer service issues, they just blame the shipper. The company never contacted me to let me know there was an issue. I had to learn about it from UPS on the shipping notification. The customer service experience was the worst I’ve ever experienced. Don’t buy from Dell!
