Absolutely horrible. The website didn't register my full address, so I called back in to resolve it. So quickly in fact that they had not even begun to work on the order. I was told I could not change the address. And had to wait until it shipped. Then it shipped and I called and talked to barely understandable person one after another. Finally after 1 rep had me on hold for 48 mins, he tells me he got it sorted and I would hear from a logistics person. Never did. This was a present for my kid. My entire family will never buy a single dell product, nor will my work, or anyone else that I can reach and tell this too. And considering I've got the 5 emails from your useless customer service staff to prove the validity of my claims, I'd love to see dell try to challenge it. Ridiculous. Please, save yourself Massive suffering. Shop elsewhere.Update: it gets worse. 38 contacts back and forth in I still have no device. It went to the wrong address and was stolen. I filed police reports and they sent out a replacement. Supposedly next day delivery. That was Dec 11th. It's now the end of Dec 19th.... no device. It's lost again. This was my kids present. Dell is literally the worst place ever to shop. Please heed my story people. Even their sales are not worth this. Seriously.
