This is a review from the 'other side'. We have a business 'support' contract (that in itself is a joke) with Dell and this experience has killed what remains of it. They are absolutely useless, when we chase for updates we are passed from pillar to post, and then when I am asked to email the same again with no updates.A laptop was sent off for repair on the 14th December 2020 after weeks of back and forth. It's still yet to arrive back....no update or ETA oh and it suprisingly manged to end up in their repair centre in Poland (we are in the UK).The amount of time it has taken to get any update is shocking, the internal cost of chasing this as a business could have been 2 brand new hi-spec laptops.No apology, no care or consideration, and come renewal I am pleased to say there will be no DELL contract.If you want a better and more reliable offering, use HP. Better built, better spec, better service.
