If you wish to sleep on the floor in the terminal - by all means - fly DELTA. Not only did they have this happen to us on July 20th on our trip TO san diego - due to staff shortage (left hundreds if not thousands of customers stranded in Atlanta) at midnight - with no hotels, no food, and a failed attempt two days later to buy us off with a $35 e Voucher.... delayed delayed and then cancelled the flight and then even cancelled their alternative flight - spent whole night on floor in Atlanta terminal chasing flights. Thanks Delta. Then on our return trip - they did it again - they due to staff shortages - delayed flights and caused missed connections. Delta alternative was SLEEP in terminal again - midnght arrival to fly out next day at 9am.... unacceptable - so we got stuck renting a car in Atlanta at midnight to drive the remaining leg of our trip 3 hours. Deltas response - - no reimbursement because we didnt accept their next morning flight. LAughable customer service. Speaking of which - try contacting their customer service - its a joke. Its all automated and they only talk by CHAT. Spend a good hour there - and then be told - sorry we cant see case numbers - you have to call. So you call the numbers - and guess what - they are disconnected saying you have to go to the website and use the Chat. Idiotic. Delta is a joke. They are overbooking flights and not reducing flights to look better for shareholders when their flights do not have staff. Then when the poor ticket holders get to locations - delta delays their flights or cancels them (they already have the ticket holder $$) and then Delta tries to figure it out last minute. Grow up Delta, if you are short on staff, stop booking or offering flights you cant staff and then sticking it to the ticket holdrs... and when it goes south (which it does) dont try and buy us off with pennies on the dollar eVouchers. Worst experience ever.
