Pilots informed they could not fly again due to timing out on their allotted flight time. They had loaded us after an 1:45 min delay and we were in the plane when the pilot made the announcement. Then, we were deplaned and had to make plans at the customer service desk, which we were then told to go back to the plane as pilots were located. Then, it was about another 45 minutes for pilots to prepare paperwork. We were delayed over 3:30 minutes in total. I don't understand how the hell Delta did not know as the plane left Florida to ATL that pilots would be on overtime and begin looking for pilots there to save over 1:30 minutes of delay? Complete negligence, which even the gate agent quietly shared as she was frustrated as well. We were to arrive in Cancun at 7:50 p.m. but ended up arriving after midnight. We missed our shuttle bus and were extorted to pay $85 and wait 1:30 minutes for a shared ride to our hotel. This ruined our one week Cancun vacation and could have been avoided as shuttle bus would wait for up to 2 hours for delays. Compensation needs to be given by Delta to the passengers as I overheard just about everyone in my vicinity nothing how they will be speaking to customer service to voice their complaint as well. I'm done with Delta unless they admittingly acknowledge their mistake and compensate back as a gesture for their apology for this avoidable delay/problem. I've communicated with Delta Airlines complaint email , which notes 'may take up to 30 days' to hear back, which is ridiculous in and of itself.
