Just awful. There are so many better and more ethical resale platforms out there, don't use this one! They handle disputes unfairly, poorly and unhelpfully, they take money out of your account unauthorised and dodge any responsibility. Their level of customer service is awful, they will refuse to answer questions that point them in the wrong and give robotic "computer says no" responses.How a company as well known as Depop has this bad customer service and simply DO NOT understand the importance of it is beyond me.
