discogs

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Discogs Customer Service has gotten worse

I used to love Discogs as a seller until recently. It now takes them about 4 days to respond to any issue as it seems they have cut staff.My Discogs listing has great feedback numbers however Discogs site does have some glitches in its system. I have also contacted them regarding these issues but the website problems continue. This glitch resulted in not being able to complete a small order and I had given explanation to the buyer. While away from home while taking someone for medical treatment, my listing was suspended as the buyer was demanding a response regarding the order. Discogs gives you 4 days to respond and then suspends your listing. A very strange business model as they probably lost $50 in my seller fees due to the suspension for an order that they would have received 50 cents.

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Date of experience: Feb 24, 2019