I’d rate it less than 1 if I could. Extremely poor service from Disney. The stress of having to go through a zoom interview to request a DAS pass for your child. The health professional Michael came on asked a few questions and then states based on our answers, we are not approved - no reasoning/ explanation or evidence based as to why we were not approved for our son with a neurodiverse condition. And DWR state they offer disability access to their guests - what a load of rubbish - if anything you are discriminating! Other accommodations - i.e. splitting the family up is their idea of an accommodation. The whole point of going on holiday and to have the Disney experience is to be together as a family! I understand the process had to change due to numbers but that’s DWR fault in not requesting medical information and evidence at customer services to weed out the ones who were just requesting a DAS pass because they could! It’s all about money and getting as many people through your parks. Never again will we visit DWR. Neurodiverse / Spectrum disorders are lifelong conditions - the DAS pass just assists in making the experience and holiday enjoyable - it’s not queue jumping, you get a time to return allowing the family to distract the person, go for food & drink etc etc …….. Disney - you do need to review your disability policy again.
