As a customer, I paid for website domain name, hosting, SSLs etc. and I expect domain.com to handle all technical nuances to keep the website up and running. Although I paid for SSL, my website has been showing certificate expired for more than 291 days. I have reached out to customer service multiple times, and every time associate does something and ask for 1-3 business days for resolution. There were never follows up to validate if the issue is resolved. Representative keeps blaming me that I was not responding to email and I have only reached out twice for help. There was no proper acknowledgement of the trouble that I have gone through. This is not acceptable! For now, I have given 24hrs notice again to wait for one more email to verify SSL. I don't understand why the customer to has to do all the technical steps. I expect more from domain.com team!
