Absolutely has to have the worst customer service on the planet. They dont pay attention to your issue, no matter how well you explain it. You will have to request a supervisor at least 10 times. Yes its cheap but not worth the frustration.Responding: I have been a customer for a number of years. More recently the customer service has gone way down. The customer service agents do not pay attention to the chat even when it comes to validating you have to keep repeating yourself. Once you state what your issue is with your website or what help you need, they don't focus. They offer you assistance in areas that you do not need. Right now my website is down. Because of the changes they have made in the packages for hosting and the new homepage for accounts, it's very hard to find how to get to the page to manage your website. Also once I have found how to manage my website I'm getting an error message and not able to get to my dashboard. I have explained this to three different customer service agents. I requested a technical escalation and I was refused after asking at least 10 times for a ticket to go out for my issue to tech. Right now my website is still down. I'm completely disgusted.
