I turned to Domain.com because they could offer the domain name I wanted. Before purchase, I contacted their support to ensure that Wordpress installation was included (Wordpress is a free software). That email address and a few other things were also included. I got the answer yes to all my questions and bought a website. When I went to my website, there was none of what I asked for. I contacted them and asked why and was told that I had to pay extra for that. I refused and asked them to refund me. The person I chatted with was very pushy and took a long time to relent and accept a refund. He also said that due to the bank, it could take up to 5-7 days (I have been doing international bank transactions every month for more than 10 years and it has never taken more than 3 banking days). I also had him send me an email confirming the refund. Now, about a month after the purchase, I still have not received a refund even though I brought it up with them several times. I have sent them copies of my bank statement which shows that there is no international payment except one from myself and no amounts paid even close to what they would refund. They claim that their system says that a refund has been made and that I should talk to my bank, which I have done and they confirms that there have been no payments of any kind from Domain.com or deposits at all beyond what I have made myself. But that's not something Domain.com listens to. On August 9th, I received an order confirmation from Domain.com for something I had not ordered. On August 10, I contacted them again and told them that I had still not received a refund and that I had not ordered the product for which I had received an order confirmation the day before. Just like with previous contacts, a lot of nagging about them sending a refund and so on. Before the chat ended, I asked if he had canceled the new order that I didn't ordered and received confirmation that he had. A couple of hours later I received a message from my bank that my bank card was used in the US for payment to Domain.com and for the exact amount as the new order that I never ordered. It should be noted that my debit card is new and has never been used for anything other than cash withdrawals (non-US) and my first payment to Domain.com. Stay away from this company. They are liars all the way.Below are some Marissa from Domain. com writing that they will help me to resolve this and that she have send me a mail so we can work all this out. Today, one day after she wrote that she had mailed me, I still have not got that mail. So as I say above, they are scammers, and they not only steal your money they also steal your time.Two days after Marissa, here in a public place, wrote that she had sent me a mail, but still, she has not. Maybe she used the same fake software that says Domain.com has refunded me.I could prove everything I have written by documentation and copies of my bank account. Domain. com has so far not shown proof of anything more than that they are scammers.In fact, I get an mail from Domain.com on July 31 where they said that I should check the ARN number, in other places they call it AA number. Of course that could have been useful if they in that mail had given the AA number but they did not. That mail had to be answered within 72 hours otherwise the issue was as seen solved. Just to make it clear. During those 72 hours I discuss the problem with the support team an never said that I was happy with what had been done, but the mail lived its own life and closed the case after 72 hours. Let me be very clear. There is no country in the world that accept that a dispute is to be seen as closed after 72 hours. Especially not if it still is an alive dispute. Once again a trick from Domain.com to make you feel that they are right. But they are not. They are just a big scammer. It has now gone more than 2 weeks since Domain.com, on this site, declared that they will contact me. It still has not happened. Is there still anyone who does not believe they are scammers? Late, my time, on August 30 I get a mail from Domain.com with the subject "Sitejabber" saying that if I not was satisfied with how Domain.com have handle my case I should contact the chat (Domain.com).On September first I contacted the chat, tell the reason (the mail) and that I not was satiesfied. I also tell that I not had the time to sitting waiting and asked that they mail me when they had solved the problem. included where all documents (including copy of my bank accounts accounting from August 1 to September 1. Domain.com reference number to the case and other proof for the case. Several times I explained that I did not have the time to sit waiting. When we after 45 minutes not come any further than that (s)he wrote that (s)he understood my concerns I terminated the chat. Obviously, they are not interested of solving the case, just delay itNew fake bill.
