I bought the yearly subscription in 2023 and did a couple of courses which were quite enjoyable. By my own fault, I forgot to cancel and then the subscription renewed in 2024. Oh well, I cancelled the subscription then and "bought" some more courses with my credits but I know for a fact that I still had some credits remaining. I wrote to Support in February this year asking how many credits I still had. No reply until now, just some AI slop about "you can see credits in this part of your profile..." But I can't. I found that answer on Google and had obviously tried it. They did write again a few weeks later to say that they "hadn't forgotten me, it's just taking longer than usual to reply" and now we're nearly at the end of April and there's still no response. It's unforgiveable really. Obviously my experience is not as bad as most others on here but it really leaves a bad taste to know that all of this is going on at the same time my Instagram feed and email inbox is bombarded with adverts for new courses. Sort it out.
