doordash

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Refusal to provide refund for botched order

I placed an order for through DoorDash. I received a message that stated my order was cancelled because the driver ran into some sort of problem. So I placed the order again. I received and was charged for three orders. After I reached out to support I was refunded 1 order. I was told that because I DoorDash placed the initial order n with another Dasher and it was delivered they would not refund the additional order. When I tried to argue that I was not informed of this and was only informed of the cancellation the chat was ended. This is just one in a series of issues with their deliveries. Will no longer use them.

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Date of experience: Apr 19, 2025