Review DoorDashNegative infinity is our rating!!! Idk how they stay in business!!! October 13th, 2024, to celebrate our wedding anniversary, we ordered liquor to be sent to our hotel. The hotel staff explained that she (the DD driver,Monica) could not deliver to our room, but because we are an older disabled couple, they would bring the order up to us. She texted my husband, asking for a picture of his ID. My husband sent the picture and only moments later the bellhop knocked on our door explaining that she had been extremely rude, yelling at hotel staff and had canceled our order, returning it to the store. We received a message stating we would get an .85 cent refund for a purchase of about $20 bucks, we never even received. We called the DoorDash number to complain and was transferred 3xs before we were finally told we would get a $5 dollar refund because we were charged a $13 dollar restocking fee. Restocking for what??? #1. We never returned anything because we never received anything and #2 the liquor store never received a “restocking” fee. This is THEFT!!! This company is receiving money for a product they never delivered!!!!! We are in the process of taking legal action. Individually, the money may be an insignificant amount, however, based on other reviews, this company is making millions off of fraudulent purchases. They must be shut down. Also, they require a tip BEFORE you receive your purchase, so if you have lousy customer service, the dasher still receives a tip. NEVER USE DOOR DASH!!!
