I used to be a fan of DoorDash, but I won't continue using it after this experience. Last year, I received a free subscription through Amazon Prime. However, after a year, they started charging me without notice. When I contacted customer service to cancel and get a refund, the representative named Joanna Joy claimed there was no subscription under my account. After providing screenshots as proof, she abruptly ended the chat. Another representative promised to escalate my issue but didn't provide a case number and said I would be contacted within 1-3 days. It's been over a week, and I still haven't heard anything.
