I have been a customer for over 14 years. It was the first hosting service I used, and I’ve stuck with it since I started working in web development. The best thing about DreamHost is its stability. Downtime or micro-outages happen very rarely, and when they do, they are resolved quickly. I believe they still provide good service, but over the years, they have fallen behind compared to the features and services other hosting providers offer at the same price. There are many basic and essential features that almost every hosting provider includes, but for some reason, DreamHost does not. For example: email forwarding, an easy way to download large folders, a fully functional file manager that doesn’t crash or freeze for no reason, fast file transfer speeds, malware and spam detection, site cleanup, etc. Their VPS packages offer, in my opinion, very little RAM and storage, which doesn’t align with modern internet requirements. Other hosting providers offer three times the RAM and storage for the same price. The VPS performance is decent, but it’s actually slower than shared hosting on other providers. File transfers via FTP or the File Manager are, in my experience, very slow. I also don’t have any data centers nearby since they only have them in the U.S. The VPS management panel is really simple and user-friendly, allowing easy and clear management of servers and websites. Lately, I’ve experienced several security issues on WordPress sites and a significant increase in spam on email accounts. While they do offer spam filters and security features, they don’t seem to be very effective. Last time the support didn't help me pretty much with this, I finally solved cleaning the websites in other hosting company and then taking back to Dreamhost.Customer support is decent—they are friendly, attentive, and generally knowledgeable—but it used to be much better. Now, they seem to have less patience and interest in helping. They often make you feel like the problem is on your end and not the server’s. You have to explain and clarify issues multiple times because they don’t pay close attention to details when reading your messages. In summary, it is a very good hosting provider, but it needs to modernize and better adapt to the current needs of customers and the internet.
