Changed to a new carrier, phone, and number, but updated everything except my dropbox account (silly me).Try to set it up on my new phone, and it asks for a 2FA code-that went to my old number! So I figure "Ok, no biggie-I'll just reach out to have support change that." like most any other online service can do...right?Unfortunately I was dead wrong! After reviewing their FAQ but not finding it helpful (I have no other devices synced, nor any 'emergency codes' saved, etc.) I submit a supprt request only for them to respond and REGURGITATE WHAT THEIR FAQ SAYS, THAT I ALREADY READ! When I say I already tried that, their response is that they basically have no control over a user's account access-effectively saying it's my responsibility/fault if I can't get in.I've never seen such miserably poor customer service, and don't understand why dropbox puts this much 'stock' in their user base maintaining access to their account. All I can do now is hope that no one hacks my account and accesses PII in certain files I have saved...never using them again!
