A business that takes this amount of money from people world-wide that cannot provide a customer service phone line should not be allowed to be in business. They overcharged me, and see how long it takes you to find an email address to contact them?!?!? It's clearly done on purpose. The jump from free to a subscription is ridiculous. Very unprofessional company that needs a massive overhaul ! Governments need to get involved, that if there is no single phone number available to purchasing customers, then that company should be not allowed to operate.If they are not making enough money to provide that when charging so much, they should be taken to court for illegal practises. The amount of money they would be stealing because customer's cannot contact them would be outrageous !!!!! Everything is complicated and leads you up the garden path, except taking your money !!!