Good luck trying to ever talk to someone at Dropbox. My account was erroneously charged for an annual Dropbox charge and there is no one to talk to. It doesn't matter which button you push in their phone tree they will send you to their website and then hang up on you. I called sales, because of course they will answer, and was told there was no way she could help me other than send me to the website unless I had a premier account then I could talk to somebody but people with less than a premier account don't have the ability to talk to a live person. We haven't used this Dropbox account in years and were surprised that we were still being charged $109 annually. We received an email that the credit card they had on file was not good anymore. This was true because of fraudulent activity the account was closed it but somehow miraculously they still charged our account. We never updated our financial information. I don't know how that happened but it's about as shady as this company is. There are so many cloud-based Services don't use Dropbox!!
