I signed up for the free month's trial which was easy enough. A few days before the expiry date I thought I'd cancelled my subscription. I was completely shocked when I received an email congratulating me on my upgrade to the business account at a eye-watering £432 annual fee! I did find the method to cancel my sub wasn't as straight forward as joining. I made contact via the chat box and was directed to the web page for cancellation but there was no prompt box to tell me that I was successful. The chat box person seemed to go to sleep on me so I was thinking that I'd have to ring Dropbox. After about an hour I got an email from the customer services team who reassured me that I'd receive a refund. This was a headache I could've done without - NEVER AGAIN!
